Refund Policy
This Refund Policy outlines the circumstances under which refunds may be granted for services provided by SeoNee, a service of Nexly LTD. By using our services, you agree to the terms outlined in this policy.
1. Eligibility for Refunds
Refunds are applicable under the following circumstances:
- If a service is not delivered as described or agreed upon.
- If you cancel your order within 14 days of the purchase date, provided the service has not yet been started.
- If there is a technical issue that prevents the service from being rendered.
2. Non-Refundable Services
The following services are non-refundable:
- Any completed services or work that has been delivered.
- Services that have been customized or tailored specifically for the client.
- Subscriptions or memberships, unless otherwise stated.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team at sales@seonee.com.
- Provide your order details and the reason for the refund request.
- Submit your request within the eligibility period outlined above.
4. Processing Refunds
Once your refund request is received, we will evaluate the request and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within a certain number of days.
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy.
6. Contact Information
If you have any questions about our Refund Policy, please contact us:
Company Name: Nexly LTD
Phone: +44 (749) 482-3714
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ
Email: sales@seonee.com
